If you encounter an error on your tax form, you can request an update from our support team.

How do I update my identity information?

To update information relating to your identity, such as your legal name, SSN, or residential address, you will need to contact support@strike.me from your email address linked to your Strike account and request a change. Our support team will respond with a secure link where you will be able to submit the necessary documents to prove your updated information, which may include:

• A photo of the legal name change court document or marriage license
• An updated, government-issued photo ID with your legal name
• An official document or bank statement that displays your updated residential address

How do I update a transaction discrepancy?

If you believe there's a transaction discrepancy on your tax form, our support team is available to assist. Please contact support@strike.me from the email address linked to your Strike account, explaining the discrepancy that needs correction. Our support team will work to resolve the issue quickly, however, in some cases we may ask you to provide supporting documentation via a secure link.

After reviewing your correction request, we’ll issue a corrected tax form if necessary. If the correction occurs before the tax filing deadline, your tax form will be replaced with a corrected version. However, if the correction happens after the tax filing deadline, you’ll receive a “corrected tax form”, which will be available in the Strike app alongside your original, unedited tax form.

Strike does not provide tax advice. These FAQs are for informational purposes only, and they shouldn’t be considered tax advice or recommendations. Please consult a professional regarding the tax implications of trading or transacting in bitcoin.